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Assessor Classes
Cabell County Assessor's Office Workers Take Hospitality Courses
June 5, 2013

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Being nice on the job - that's what employees in the Cabell County Assessor's Office learned Tuesday morning in a special seminar at the expense of tax payers.

The County hired Rita Suiter, with Five Star Customer Service, to train employees on how to be more hospitable with customers.

The Assessor's Office paid more than $2,400 for to bring Suiter to town and teach the seminar.

Assessor Irv Johnson said it's well worth the cost.

"Oh, yes, it's not just about price," Johnson said. "Number one, it's well within our budget. We're coming to the end of the budget year. It's an investment for the entire community. It's about how we treat people and what we expect from employees, when they grasp that and it's an investment at no cost."

Eyewitness News asked Cabell County residents if they thought using tax dollars for a "Hospitable Seminar" was right.

"I do believe it is a waste," Kayla Gibson said. "As employees to our community, they should already know how to be hospitable."

Juan Martin Soltero-Rodriguez agreed.

"We shouldn't have to pay somebody to be hospitable," Soltero-Rodriguez said. "You should know that, and how to have people skills. If you need training for that sort of thing, then you don't need to be doing that in the first place."

But, Shirley Martin, who is an employee in the Assessor's Office disagreed.

"I think everybody could use it," she said. "Everybody could be better, nobody knows it all."

Johnson said he plans to have another hospitality course for his employees next year.




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