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WV American Spokeswoman Says Company Working Hard To Restore Water

Reported: Jan. 15, 2014 9:54 AM EST
Updated: Jan. 15, 2014 7:17 PM EST
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CHARLESTON, W.Va. (Jeff Morris) -- West Virginia American Water's spokeswoman said Wednesday that water service has been restored to about 51,000 customers -- about half of the company's customers -- and discolored water that has prompted concerns is just part of the flushing process.

"It is absolutely expected that we are going to have discolored water, primarily because when a whole bunch of people are flushing at once, say 1,000 people turn on their taps at once, that increases the velocity of the water moving in the pipes, flowing through the pipes," Jordan said. "At those flow rates, we are going to expect that there's sediment that can be broken up and can be flushed out through customers' taps."

Jordan said the water company wants customers to understand about discolored water that it is "not an outside contaminant that's entered the system -- that already something existing in the pipes that's just been broken up and flushing is just a regular process in the water business."

West Virginia American was able to lift the ban on a couple of more areas Tuesday night and another one Wednesday morning, and Jordan said the company is systematically working to lift the ban in other areas.

"As they are able to be flushed, meaning the test results have come back and the plant is producing enough to produce, then we will be able to lift additional areas," Jordan said.




CHARLESTON, W.Va. (Jeff Morris) -- Watch some of your questions in the water crisis answered by West Virginia American Water.

Eyewitness News will air an interview at 11 a.m. Wednesday with company spokeswoman Laura Jordan. Some of the questions that will be addressed are ones submitted to our station through social media.

Just click on the live stream link on our homepage at wchstv.com.



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