EYEWITNESS LOCAL NEWSNEW OFFICE HOURS
from Eyewitness News Online
Social Security Reducing Office Hours In Charleston, St. Albans
Reported by: Jeff Morris
Web Producer: Jeff Morris
Reported: Nov. 8, 2012 11:37 AM EST
Updated: Nov. 8, 2012 11:49 AM EST
Charleston , Kanawha County , West Virginia
Social Security offices in Charleston and St. Albans will be closing to the public a half early each day and at noon on Wednesdays.
The changes go into effect Nov. 19, with the new public hours from 9 a.m. to 3 p.m. Monday through Friday, according to a news release from Social Security. In addition, beginning Jan. 2, the offices will close to the public at noon every Wednesday.
While agency employees will continue to work their regular hours, this shorter public window will allow them to complete face-to-face interviews and process claims work without incurring the cost of overtime.
The significantly reduced funding provided by Congress under the continuing resolution for the first six months of the fiscal year makes it impossible for the agency to provide the overtime needed to handle service to the public as it has done in the past, the release said.
In addition, on Nov. 23, the day after Thanksgiving, all Social Security field offices will be closed to the public. As Social Security field offices did last year, employees working that day will focus on reducing backlogged workloads.
Most Social Security services do not require a visit to a local office. Many services, including applying for retirement, disability or Medicare benefits, signing up for direct deposit, replacing a Medicare card, obtaining a proof of income letter or informing us of a change of address or telephone number are available at www.socialsecurity.gov, http://www.socialsecurity.gov or by dialing the toll-free number, 1-800-772-1213. People who are deaf or hard of hearing may call ther TTY number, 1-800-325-0778. Many of Social Security's online services also are available in Spanish at www.segurosocial.gov, http://www.segurosocial.gov.
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