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Postal service seeing 20 percent increase in packages this holiday season

The significant increase in packages can make things hectic for workers inside distribution centers, working around the clock to get your packages delivered. (WCHS/WVAH)

The significant increase in packages can make things hectic for workers inside distribution centers, working around the clock to get your packages delivered. There are some steps you can take to help them out and ensure you'll get your orders in time for the holidays.

A question Nikki Lowe hears a lot this time of year is, “Where is my package?”

The acting senior plant manager said when online shopping, you may not know how many others placed orders at the same time, and until your package is given a tracking number it hasn't moved.

"You can order a package, and until they package it, seal it, assign it a tracking number and give it to us, we don't have it,” Lowe said.

Black Friday sales kicked off the hectic holiday shopping period, and Cyber Monday lasted several days, leading to a 20 percent increase in the volume of packages coming through the distribution center, which makes Chris Auber’s workload much heavier, but he doesn't mind.

"The holidays actually get a little more exciting. During the regular year, we have bid jobs, we have to do and you're pretty much stuck to those bid jobs. When it gets exciting in here during the holidays, you kind of get to clear your head and go do other jobs,” Auber said.

Auber said it is not just work.

"This is a public servant job, and I know a lot of people don't look at it that way, but I know you pay your bills online and everything online, but technology fails a lot you know and what if your computer goes down that day? You know that if you mail your stuff, it's going to get there in a reasonable amount of time,” Auber said.

To prevent slowing your mail down Lowe says it's smart to keep the shipping labels simple.

"We love the writing and everything, but the machines can't read them,” Lowe said.

Which means your mail will have to be sorted by a person. Lowe said with the unpredictable weather the earlier you send the package the better if you want your packages delivered on time for the holidays.

"We strive here and everywhere within the postal service in the United States to get every piece, every day, every time out and we want to make sure we give a quality service to our customers,” Lowe said.

A way to keep track of what you are mailing and waiting to receive is through the postal service's "Informed Delivery" app in the Apple, Google Play or Samsung app stores.

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