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RN Supervised Care – Home Visits

Registered Nurses (RN’s) supervise our HHAs/PCAs by reviewing each client’s care through daily progress notes as well as conducting random home visits to ensure proper procedures are being followed, care is given in a professional and caring manner, and client and caregiver needs are being met. Typically this supervision is limited to clients with skilled needs unless otherwise contracted. Care Coordinators may also conduct home visits.

Caregiver Education and Training

All Tender Loving Family Care employees are required to attend an initial orientation prior to hire to familiarize themselves with the processes and procedures Tender Loving Family Care requires. In addition all staff are also required to attend on-going trainings held throughout the year to stay up to date on regulations and procedures to ensure Tender Loving Family Care staff provide the best care possible. TLFC also offer exclusive specialized training program to their staff to ensure we meet or exceed the needs and expectation of our patients and families.

Caregiver Documentation

Tender Loving Family Care tracks all employee documents such as personal identification documents, insurance and personal and professional certifications to ensure we employ only the best caregivers to meet your needs.

Customer Service

At Tender Loving Family Care we are committed to providing consistent high quality home care and services. Tender Loving Family Care staff is always available and only a phone call away – 24 hours a day, seven days a week to handle any concerns our clients or their families may have. We do acknowledge there are times when service issues may arise or miscommunications may occur. Tender Loving Family Care staff is committed to providing quick and responsive customer service and service recovery. We will investigate every issue of concern in a timely manner and do our best to ensure the issue is resolved or revised to continually provide the quality of care and services Tender Loving Family Care clients have come to expect.

Quality Improvement

Tender Loving Family Care, Inc. has an extensive Quality Improvement Program with a focus on improving the patient experience, accountability and compliance to the regulations governing operations and billing practices. We strive to set the standard for legal, ethical and appropriate business practices while providing employees with a safe and ethical place to work.

Quality Improvement Categories

  • Patient Satisfaction and Employee Satisfaction are monitored through surveys with close attention to the resulting data used to improve both the employee and patient experience continually.
  • The Corporate Compliance Program ensures the organization compliance with federal, state and local laws and regulations including conflict of interest, and patient/customer confidentiality; provides a written code of conduct for employees; exemplifies company policies and procedures that impact patient outcomes.
  • Risk Management is addressed through close monitoring of patient incidents and concerns and employee occurrences.
  • An Improving Organizational Performance Plan is developed and implemented annually.
  • Tender Loving Family

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